Our Customer Service

We offer expertise, but make sure employees are listening as much as they talk. Including our technicians, a great service isn’t about forcing a strategy that doesn’t work for the customer. Try to balance being an expert with listening to concerns and providing what customers think is right for their needs.

Customers want service, fast. Including our warranty service, we will replace a fault piece within a days notice. Keeping our customer looped into the process, and make sure they understand everyone is doing their best to ensure issues are being addressed quickly and fully.

The Galaxy-customer relationship does not need to be strictly platonic. We go the extra mile to provide our customer with the comfort hence showing passion for the client builds loyalty, trust and a longer customer relationship.

To ensure a great client-service experience, the company needs to make service an important cultural value. When creating a company culture, standard practices, or a mission statement, highlight the importance of customer service. And at Galaxy Appliances we ensure this at all times.